RGPD Policy

Privacy Policy and Personal Data - applicable to Users of this Hospitality Business when making a reservation

Data Controller (we): The Hospitality Business that will provide you, the user, with the requested service. Our identification and contact details are available on the website you used to make your reservation / to ask us your questions. They will also appear on our invoice that we will send to you.

Data Compliance Officer: Not applicable to Data Controllers' activities.

User : You, who filled out the booking form or any other documentation related to it.

Purpose: The purpose of processing the data provided through this form is to manage the reservations made by you, the user and/or respond to the questions/requests made.

Legal Basis:
- Or the need to perform our contract with you, the user / the need to take action at your request before entering into a contract.
- Or the consent of you, the user, by checking the box of acceptance of the Terms and Conditions of which this privacy and personal data policy is an integral part.

Duration: We will store the data provided by you, the user, for the time necessary to manage the reservation made, as well as the requested hosting services. Once management is complete, your data will be kept for six (6) months. If you consent to receive marketing and/or commercial information, your data will be stored until you withdraw your consent.

Processor: We hire our partner Guestcentric Group ( www.guestcentric.com ) to perform the booking engine for our business. Guestcentric acts under our authority and we have signed a contract with the Guestcentric Group for the provision of its services. We instruct Guestcentric Group in writing how the processing should be done.

Data entities other than users: When you, the user, provide us with personal data pertaining to a data subject other than you, you are responsible for such acts, as well as for obtaining the respective consent of such data subjects for the provision of your Dice. .

Data Transfer: We must not transfer personal data to a third country outside the EEA (European Economic Area).

Rights of data subjects: Data subjects can exercise their rights of access, rectification, cancellation and opposition by sending an email or via the postal service to the contact details on our booking website and on our invoices.

Supervisory Authority: If a data subject considers their rights to be affected, they can also turn to the competent supervisory authority of the Member State concerned. More information at: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_en

In compliance with Regulation (EU) no. and marketing of Baixa Terrace Hostel is the responsibility of “Rodopio de Charme, Act. Tour and Hot. Lda.”, legal person number 513283226, registered under the same number at the Lisbon Commercial Registry, with a share capital of € 5,000.00 (five thousand euros) with registered office at Rua Nova do Almada, 114 | 1200-290 Lisbon, hereinafter abbreviated as Baixa Terrace Hostel.